Question 1

What is GEO and how is it different from SEO?

Accepted Answer

GEO (Generative Engine Optimization) is the practice of structuring your content so AI search engines like ChatGPT, Perplexity, and Claude cite your product in their responses. Traditional SEO gets you ranked on Google. GEO gets you mentioned when someone asks an AI "what is the best tool for X?" Jam runs both in a single automated workflow so you do not have to manage them separately.

Question 2

How do I get my product cited by ChatGPT and Perplexity?

Accepted Answer

Jam audits your site for citability gaps, identifies queries where competitors are cited and you are not, then creates content structured for AI crawlers to pick up. It monitors your citation status across ChatGPT, Perplexity, Gemini, and Claude on an ongoing basis. Changes are pushed to your repo as GitHub pull requests, so you review everything before it goes live.

Question 3

What is a credit?

Accepted Answer

A credit is the single unit Jam bills work in. One message to the agent costs 1 credit, however many steps the agent takes to answer it. Each tool the agent runs is charged on its own, also 1, so a message that runs one tool costs 2. The tools that cost more say so: a search or lookup costs 10, a lead with a verified email costs 10, a lead with a verified mobile costs 20, and a published article costs 20. That is the whole table, and it is on this page.

Question 4

What does not cost credits?

Accepted Answer

Searching for leads, previewing them, and sending email are free. AI search tracking is covered by your plan, so scheduled scans never draw down your balance. You only spend a credit when Jam does work that reaches outside the product on your behalf.

Question 5

How many credits do I need?

Accepted Answer

Start on the entry price of the tier you want and move up if you run out. Every tier has three credit amounts, and you can switch between them from your billing settings at any time. As a rough anchor, 1,000 credits is about 100 leads with verified emails, or 500 messages that each run one tool.

Question 6

Do unused credits roll over?

Accepted Answer

Plan credits do not. They reset at the start of each billing cycle, so your balance returns to your plan amount rather than stacking on top of it. Purchased credits are the exception and never expire.

Question 7

What happens when I run out of credits?

Accepted Answer

Work that costs credits pauses and your balance shows zero, with a clear option to move up to a larger credit amount or to a higher tier. Free actions like lead search, previews, email sending, and AI search tracking keep running. Your plan credits reset at the start of the next billing cycle.

Question 8

Do I pay per seat?

Accepted Answer

No. Every plan is priced per workspace. Starter includes 3 seats, Pro includes 10, and Hyper Growth includes 25. Your teammates share one credit balance, so adding someone does not change your bill and does not split your credits.

Question 9

Which AI models do I get?

Accepted Answer

Every plan includes every agent model. Tiers differ in how many credits you get, how many questions Jam tracks for you, and which channels you can run, never in the quality of the model doing the work.

Question 10

Is there a free plan or trial?

Accepted Answer

Every plan is a paid plan, starting at $29 a month, with full access the moment you subscribe. Starter tracks 15 buyer questions daily across Gemini and Perplexity and gives you the complete visibility dashboard: your AI visibility score, competitor gap analysis, and every trend graph. Pro and Hyper Growth add content planning, article writing, and shipping to your repo on top.

Question 11

What platforms does Jam monitor for leads and mentions?

Accepted Answer

Jam monitors Reddit and Twitter for conversations relevant to your product. It uses semantic filtering to surface people actively discussing problems you solve, filters out noise, and sends real-time alerts via Slack, Discord, or email.

Question 12

How does automated cold email outreach work in Jam?

Accepted Answer

Jam researches leads matching your ideal customer profile, enriches their contact details, writes personalized sequences based on their company and role, and sends from dedicated warmed-up inboxes so your domain reputation stays clean. You approve every sequence before it sends. Revealing a contact costs credits; sending the email does not.

Question 13

Do I need marketing experience to use Jam?

Accepted Answer

No. Jam is built for builders, not marketers. You describe your product in plain language and Jam handles strategy, content, and execution. It runs proven distribution playbooks (SEO, cold email, social monitoring, AI citations) so you get results without learning marketing jargon or managing multiple platforms.

Question 14

Can I run multiple channels at the same time?

Accepted Answer

Yes. Jam runs SEO content publishing, email outreach sequences, social monitoring, and GEO citation tracking in parallel from a single dashboard. They all draw from the same credit balance, so you decide where the month goes instead of managing four separate quotas.

Question 15

How is Jam different from Clay, Copy.ai, or Jasper?

Accepted Answer

Clay is a data enrichment tool. Copy.ai and Jasper write marketing copy. Jam is an end-to-end execution platform that handles research, content, outreach, social monitoring, and AI citation optimization in one place. You describe your product and Jam builds and runs the campaigns. No stitching together five different tools.

Question 16

Can I change plans later?

Accepted Answer

Yes, in both directions and at any time. Moving up gives you the new credit amount right away. Moving down applies the smaller amount from that point on, and your plan credits come down to the new plan amount. Purchased credits stay yours either way. Features the lower tier does not include become locked, with an upgrade option always visible.

Question 17

Is my data secure?

Accepted Answer

Jam uses row-level security for authentication and data storage. Your campaign data, contacts, and API keys are isolated to your account. Email sending uses dedicated inboxes so your personal domain reputation is never at risk. Jam never shares your data with other users or uses it to train models.

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